VDalph Technology ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and the choices you have. By using vdalph.com, you agree to the practices described here.
Information we collect
We collect information in the following ways:
- Identity & contact data: Name, email address, and phone number when you make an enquiry or purchase.
- Technical data: IP address, browser type and version, time zone, operating system, and device identifiers.
- Usage data: Pages visited, referral sources, and on-site behaviour collected via cookies and analytics tools.
- Transaction data: Order details and transaction references. Payment card data is handled exclusively by Razorpay — we never store card details on our servers.
How we use your information
- Process your orders and respond to enquiries promptly.
- Send order confirmations, dispatch notifications, and service updates.
- Analyse website traffic to improve performance and user experience.
- Send marketing communications — only with your explicit consent, and you may opt out at any time.
- Comply with applicable legal and regulatory obligations.
Data security
- All data is transmitted over SSL/TLS encrypted connections.
- Personal data is stored on secure, access-controlled servers hosted in India.
- Enquiry data is retained for 90 days before being anonymised or deleted.
- Online payments are processed by Razorpay, which is PCI-DSS Level 1 certified.
- We will never sell, rent, or trade your personal data to third parties.
Cookies
We use the following categories of cookies on vdalph.com:
- Essential cookies: Required for core website functionality such as session management and checkout.
- Analytics cookies: Google Analytics (with IP anonymisation enabled) to understand how visitors use our site.
- Marketing cookies: Used only when you have given explicit consent; can be withdrawn at any time.
You can disable non-essential cookies at any time via your browser settings or our cookie preferences banner. Disabling essential cookies may affect core site functionality.
Third-party services
We use the following third-party services, each governed by their own privacy policies:
- Razorpay — Payment processing (razorpay.com/privacy)
- Google Analytics — Website analytics (policies.google.com/privacy)
- NextAuth.js — Secure authentication for registered accounts
Your rights
- Access: Request a copy of the personal data we hold about you.
- Deletion: Request erasure of your data where we have no legal obligation to retain it.
- Opt-out: Unsubscribe from marketing communications at any time using the link in any email we send.
- Portability: Request your data in a structured, machine-readable format.
Contact us
For any privacy-related requests or concerns, please reach out:
- Email: privacy@vdalph.com
- VDalph Technology, Hyderabad, Telangana 500001, India